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FAQ's

FAQ's

How much fruit will my gift recipients receive in a tray/carton?

Pack# Size Approximate Weight People served Oranges Grapefruit      Mix    Oranges & of both Grapefruit
70 Sampler 4-5 lbs. 1 8-9 4-5 n/a n/a
1 1 tray 8-9 lbs. 1 11-15 6-10 6-10 3-5
20 Jumbo 14-15 lbs. 2 16-18 14 9 6
2 2 tray 16-18 lbs. 2-3 22-30 12-18 16 6-8
3 3 tray 24-27 lbs. 3-4 33-45 18-27 24 9-12
4 4 tray 32-36 lbs. 4-6 44-60 24-36 32

12-16

Contact Information

Email: info@sunfreshdirect.com

Toll Free Phone: 888-982-7804

Customer Service: 888-982-7804

FAX: 772-569-5100

By Mail:

Sunfresh Direct

1515 Indian River Blvd., Suite A236

Vero Beach, Fl 32960

 

Holiday Cut off Dates

Thanksgiving: Order by November 14th

Hanukkah: Order by December 14th

Christmas: East Coast Order by December 15th

Midwest & Western U.S. Order by December 14th

CA, TX, AZ, LA, NV, OK Order by December 10th

Canada Order by 4pm December 12th

Valentine's:  Order by February 4th

Easter: Order by April 5th

Passover:  Order by March 29th

Mother's Day:  Order by May 7th

Please note:  Beginning April, shipments to AZ, CA, TX and LA need to be received 10 days prior to dates listed above.

 

Customer Service

Email us 24 hours a day, we will get back to you within 24 hours. info@sunfreshdirect.com

In the event you have a question about an existing order, or problem with a shipment, please call toll free 1-888-982-7804. We have a 100% satisfaction guarantee and welcome to hear from you. A personal representative will be happy to assist you, Monday through Friday, 9-5 EST.  We are closed Thanksgiving Day, Christmas Eve and Christmas Day and New Year’s Day.

Why do I have to have an account?

In order to ship your order to multiple addresses an account MUST be created to save the addresses for use in the shipping process.  If you do not want an account, and you checkout as a guest, you will only be able to ship to one address per order.

What are the Shipping & Processing charges?

No matter the retail price, every gift is $13.99 per package. Canadian shipments are $24.99 per package.  Shipping is totaled at checkout. Please call regarding the shipping of gifts to Alaska that require special handling.

About Our Delivery

The delivery of all your personal and gift items will be handled fast, efficiently and with great care.

From the time you order, standard delivery takes up to 10 days for perishables.   Fruit is only harvested at its peak of flavor. It is rushed days off the tree to you, fresh from the groves and orchards. Fresh fruits are never stored.   Note that inclement weather can affect the harvesting or delivery time.

We use special transportation so that we can deliver your order as fresh as possible.   Our Cooperative, Florida Gift Fruit Shippers Association, will transport your package to a FedEx facility in the area of the country where the  package will be delivered, and then FedEx will drop it off at the local US Post Office.  The local Postal Carrier will deliver the package to the door of the recipient.  The Tracking Number won`t show anything until the package arrives at the FedEx facility in 2-3 days.  Western states will take longer. So don`t be alarmed if you check and their system doesn`t have a record.

Where we ship

Fresh citrus shipments are available to the contiguous U.S. and Canada. Some restrictions may apply to a specific product, and that is indicated in the varieties copy. Shipping to Alaska is available, please call 888-982-7804. No shipments to Hawaii and foreign. No citrus gifts with gourmet food items can ship to CA, AZ, TX, LA and Canada.

We do ship to PO boxes, but not with express services.

Rush Delivery

Rush Delivery is available. Please call 888-982-7804 for details. To complete a rush delivery, we must have a street address and cannot rush delivery to a PO Box.

Fresh Florida Citrus Fruit Calendar

This Florida Citrus Calendar indicates which citrus varieties ship by month.  Availability may vary, we only send gifts when fruit is at its peak harvest and flavor.

 

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Honeybell Announcement Cards

When you order a gift that includes Honeybells by December 23rd, we will mail a Honeybell Announcement card in December. This announcement card will inform your recipient of your generosity and their delicious gift that is harvested and will arrive at the peak of flavor in January.

Will the recipient know I’ve donated to a cause?

Yes.  The organization's name you choose will print along with the gift message.

Do I get a tax deduction?

Sorry, no.

A note regarding Organic Citrus

We do not pursue organic certification through an agency, which is required in order to claim the products are organic. However we utilize organic principles and practices regarding Florida citrus gifts, and limit the use of sprays and other materials that can cause environmental harm. Therefore, while we do not claim the fruit to be ‘organic’, we can promise that it is safe, and that our practices have received numerous awards and recognition for environmental responsibility, including the State of Florida Environmental Leadership Award from Florida Department of Agriculture Commissioner Charles Bronson.

Duplicate Mailings:

Please help us do the right thing. If you receive duplicate mailings, please contact us and we’ll take care of it. Protecting the environment is important to us.  To protect the environment further please sign up for our email offerings.

Gift Messages

Your personal gift message is included on every package and has a generous limit of 115 characters.

Credit Cards

Your credit card will be invoiced the day you order.  We accept Visa, MasterCard, American Express, Diners Club and Discover. We also accept PayPal.

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Substitutions

An item of equal or greater value than the item you’ve ordered may be substituted in rare instances due to weather or shipment delays.

Social Media

Stay connected. Like us on Facebook to learn about promotions, and follow us on Pinterest.

Satisfaction Guarantee

We guarantee your satisfaction 100%, no matter what. We offer replacements or refund your money, the choice is always yours.

 

 

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