SunfreshDirect.com is committed to customer support, service and care. As part of our dedication to our customers, we routinely gather information about our customers. This helps us to serve and improve customer needs.
Because we understand how important it is to act responsibly and keep your personal information confidential, SunfreshDirect.com knowingly does not sell, rent or authorize the sale or rental of your personal information to third party companies for any business use.
However, SunfreshDirect.com cannot be responsible for privacy statements or policies of websites that you may use to link to our website. Further, we cannot be responsible for privacy policies of other websites that are linked to our website.
By using our website, you are accepting the policies in this privacy statement. SunfreshDirect.com may change our privacy policies and statements from time to time. The revised statement will be posted to the website. By using the website, you accept the policies as contained in the revised statement.
Below, we have listed questions and answers regarding the collection of your personal information. Should you have additional questions or concerns, please contact us via email.
What personal information do we collect from customers?
When you, as our customer, place an order on the website, we ask that you provide your name, address, telephone number, email address, and credit card number as well as shipping addressee information. We store your name, address and telephone information on the website, ensuring that it is as secure as possible. We do not store your credit card information. When you visit our website and wish to register as a customer, we ask that you provide your name, address, telephone number and email address. You may store the names of addressees in your personal address book on the website. This information resides on the website and is available for your use in purchasing product for yourself and others without re-entering recipient information each time you purchase.
What other information do we collect?
Our website will track the browser and IP (Internet Provider) that you utilize to enter our website. We are constantly striving to make our site better and improve navigation and functionality for our customers. To accomplish this, our system is collecting information about how you found our website, how you navigate through the site, including the pages you land on, and, finally, the purchases you make. We use publicly accessible information to capture this information.
What Internet tools are utilized in the collection of information?
SunfreshDirect.com will utilize cookies and web beacons, as well as, other tools to enhance your shopping experience and capture information that will be used to ensure your visit to our website is easy and personal.
Cookies allow our website to store an identification code on your computer. The code acts as an information retrieval tool. We place this identification code through the use of persistent cookies, which will remain on your computer until they expire or are deleted from your system. These cookies help us to recall certain pieces of information about you such as your shopping cart, password, and shopping preferences, i.e., what product or item you displayed last.
By allowing cookies, you will enjoy many features on our website to improve navigation and functionality. However, if you do not want cookies on your computer, the Help menu of your system will aid you in the removal of existing cookies or blockage of them entirely.
Web beacons help us to know where you are browsing on our website, how you got there, the products you purchase, and statistical information related to your visits to our website and purchases on our website. We use this information in a variety of ways, such as, development of new products offerings for our customers.
What should you do if you do not want to furnish personal information on our site?
SunfreshDirect.com is fully committed to our customers and their concerns. We respect your privacy. If, for any reason, you do not feel comfortable providing personal information on the website, please place your order by calling customer service at 1-888-982-7804 toll-free or by fax at 1-772-569-5100. We will treat the information provided by telephone or fax as we do on our website – with the utmost care and responsibility.
Your personal information is protected by encryption software when it is transmitted to us. The servers that store your information are maintained in a highly secure location with restricted access. We truncate your credit card number to the last four digits when we need to communicate with you regarding order information.
Do we share your personal information with third parties?
Yes. To process your order(s) properly, we must share credit card information with the credit card company you choose to use. We also share certain personal address and telephone information with the following shipping companies; Gift Fruit Shippers Association, USPS, UPS or FEDEX so that your order(s) ship correctly and in a timely manner.
Additionally, SunfreshDirect.com may utilize outside companies for a variety of services including, but not limited to, accounting, marketing, and IT outsourcing to aid us in providing and improving customer services. To facilitate these services, these providers will have access to your personal information but are not authorized to use it for any other purpose.
All prices are in USD.