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Shipping & Returns

Shipping & Returns

Please help us achieve timely deliveries by making sure the addresses are correct, and phone numbers are included.  Please note the seasons for each variety and order accordingly.  If for any reason we feel the quality of a variety might be an issue, we may substitute an alternate choice.

Returns

We have a 100% satisfaction guarantee, if you are unhappy we will replace or refund your purchase.  We ask that you donate your package to a local food bank instead of returning your product.

Shipping

We can ship to virtually any address in the 48 states Note that there are restrictions on some products, and some products cannot be shipped to international destinations.  We are ONLY shipping our trucks on Fridays for the rest of the citrus season.

Shipping is $13.99 per package

For Canadian shipments the rate is $24.99.

Express shipping is available, please call 888-982-7804 for rates.

We regret we are unable to deliver Deluxe packs, Jelly, Marmalade, Honey or Chocolate items to Canada, Texas, Louisiana, Arizona or California.

Our 100% Unconditional Guarantee

We guarantee not only the safe arrival of our gifts, but also the total satisfaction of the recipient.  All complaints or questions are handled by phone (toll free) through our Customer Service Department, and adjustments will be made immediately.  We can only guarantee delivery where proper and complete mailing addresses have been provided.

In the case of bad fruit, our policy is to generously replace the fruit that did not arrive in perfect condition.  We have different size replacement packs that hold from 3-12 fruit.  If the majority of the fruit did not arrive in good condition because of delivery delays or rough handling, we will replace the entire box.  

Claims must be made within 60 days of shipping!

 

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